“Hi, this is Julie from Honor Foods. I’m checking in on your latest order. Did everything arrive okay?”
At Honor Foods, we believe that our customers are the heart of our business. We strive to provide an unparalleled level of service that goes beyond simply delivering quality products. We understand that every customer has unique needs and expectations, and we are dedicated to exceeding those expectations every time.
Our Customer Service Points of Pride
- Personalized Attention: At Honor Foods, we take the time to get to know our customers and their specific requirements. This allows us to tailor our services to meet their individual needs and ensure that they are completely satisfied. Our inside sales team is your main point of contact, always ready to answer questions, provide updates, and ensure your orders are processed smoothly.
- Responsive and Reliable: We are always available to answer questions, address concerns, and provide support. Our Team is committed to delivering prompt and reliable service, every step of the way. You will have a personal sales rep dedicated to working with you and getting to know the ins and outs of your unique foodservice business.
- Proactive Solutions: We go beyond simply fulfilling orders. We proactively identify and address potential challenges, ensuring that our customers have everything they need to succeed. The Honor Foods Sales Team is invested in understanding your unique needs and helping you reach your target market.
- Continuous Improvement: We are constantly striving to improve our customer service offerings. We gather feedback from our customers and use it to identify areas for improvement and implement new initiatives. There is a reason why Honor Foods is a value-added redistributor. By striving for continuous improvement, we were able to expand our dairy and protein footprint, carry over 400 brand-name food suppliers, expand our supply chain offerings and expertise and truly be a one stop-shop for our customers.
- A Culture of Excellence: Our commitment to customer service is ingrained in our company culture. Every employee at Honor Foods is dedicated to providing exceptional service to our customers. Keep reading for real customer testimonials on Honor Foods customer service!
Read more about our core values at https://www.honorfoods.com/join-us/why-choose-honor/
Honor Foods Recent Achievements
We are proud to have recently achieved several significant milestones in our customer service journey:
- Expansion to the South East and West Coast: We have expanded our operations to the South East and West Coast, bringing our exceptional customer service to a wider audience. Honor Foods is partnered with Sunny Morning Foods, Trinity Logistics and RW Zant to reach 39 states across the country. We are able to quickly and cost-effectively get orders where they need to go, opening our food suppliers and distributors up to serving a larger geographical area. This is great for a restaurant supplier who may need to purchase specialty items anywhere from the South East to the West Coast market.
- Increased Protein and Dairy Footprint: We have significantly expanded our offerings of protein and dairy products, giving our customers more options to choose from. Distributors of all levels can access over 400 manufacturers and 3,000 products through us, or our West Coast and Florida companies, R.W. Zant and Sunny Morning Foods. We invite you to access our Sunny Morning dairy products catalog or explore the array of RW Zant meat products. Our entire Honor Foods catalog is also available online.
- Investment in Technology: We have invested in new technology to streamline our customer service processes and make it easier for our customers to do business with us, including placing and tracking orders. Our truck fleet is equipped with temperature-controlled zones that ensure the safe and secure delivery of your multi-temperature products.
What Honor Foods Customers Say
We could tell you Honor Foods is an industry leader in foodservice redistribution… or we could let our customers show you with real examples of our customer service in action. Here are Honor Foods customer service reviews from clients we work with in various food service capacities:
“Honor Foods is invaluable to our business as a small broadline food distributor. They have all the products we are looking for and then some. The staff in office is always pleasant and helpful and goes out of their way to take our orders, find substitutions if necessary, and get them filled as quick as possible for us to pick up. There is not a lot of turnover with the sales department, which means we get to be familiar with each other and what we order. They have great hours and diligently work to keep us up to date on new products, special orders, specials, and close outs. They are constantly expanding the product lines and work to provide us with the best and up to date pricing. The warehouse staff is always pleasant and do their best to fill our orders and make corrections/adjustments when needed. We are very happy with Honor and all they provide.”
-Buyer-Full Line Foodservice Distributor
“Great customer service who always goes above and beyond. Very efficient from the beginning of placing the order to delivery. “
-Buyer-Foodservice Provider & Restaurant Supplier
“I’ve been personally working with Honor Foods for the past 9 years, and have had the pleasure of working with some of the most fantastic people in the industry- Rory Killeen, Jeff Imbrogno & now Lisa Bond. From helping with simple tasks to solving complex situations, the Honor Team has always come through! The personal attention that is given versus working with bigger companies is unmatched. The Honor Team always makes sure to go above and beyond to provide the best service and it shows! Thanks to the Honor Team!!!”
-Buyer-Full Line Foodservice Distributor
“I want to express my sincere appreciation for the partnership we have. You have consistently exceeded my expectations and gone above and beyond what other suppliers offer. I am particularly grateful for your willingness to work with me on pricing agreements and for informing me of price changes in advance. This allows me to plan and make informed purchasing decisions. Additionally, I value the direct access I have to your buyers, who have been incredibly helpful and responsive to my needs. They have even gone the extra mile to source and bring in products that other suppliers haven’t. Your team’s collaborative approach and willingness to work across departments truly sets you apart. I have not experienced this level of teamwork and support from other suppliers. Thank you again for your outstanding partnership.”
– Sr. Director of Purchasing, Broadline Distributor
Partner with Honor Foods Redistributor
If you are looking for a food redistributor that is committed to providing exceptional customer service, then Honor Foods is the right choice for you. Our Team holds comprehensive knowledge of the foodservice industry that you won’t find elsewhere. You’ve heard from our customers, now hear from our staff how Honor Foods is dedicated to making your ordering experience the best it can be:
“For me…it is our ability to provide Personal.Service.Excellence. The relationships that our Sales Team has built over our long history, is why people prefer to buy from Honor Foods. They know they are getting the very best customer service because we care about our customers. They buy from people at Honor…they know when they pick up the phone Julie, or Dana, or Chris will pick up and ensure that whatever the customer needs, our Team will do everything they can to fulfill the promise of providing another great customer service experience.”
Joe Adams, Vice President of Sales and Purchasing
“Flexibility – Our ability to agilely walk through the entire customer experience. Whether that is sales offering special deals on items to help the customer, purchasing pulling strings to get needed product here quickly or just making it easy for customers to special order non-stocked items, transportation doing one-offs to get a special delivery run to a customer, our drivers breaking down orders and doing whatever they can to assist the receiving Teams, or operations pivoting when needed to pick certain items/orders in a special way for certain requests.
A huge part of our goal of delivering customer excellence is our ability to always remain flexible in all departments.”
Rory Killeen, Inside Sales Manager
Become a customer and experience the Honor Foods difference today!
About Honor Foods
Honor Foods, a Burris Logistics Company, was founded in 1949 as a redistributor of center-of-the-plate foods. Since then, Honor Foods has grown into the Mid-Atlantic region’s premier provider of frozen, refrigerated, dry, and dairy products, representing more than 300 brand-name food suppliers and carrying more than 3,000 in-stock items. Honor Foods brands R.W. Zant and Sunny Morning provide additional beef and dairy expertise on the West Coast and in the southeast. In addition, our exclusive house brands — Colony Lane and Valley Fresh, have a well-earned reputation for top quality and value at competitive prices.
Great products and prices are just part of the Honor Foods value-add. We pride ourselves in having a Team of dedicated professionals who manage each partnership. Our commitment to your business needs is what makes us unique.
